Payment & Security

Luvyora™ Customer Care

Payment & Security

We want every Luvyora™ order to feel clear and straightforward. This page explains how payments are processed, how payment information is protected, and what to do if you experience a payment issue.

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Secure Checkout Checkout information is transmitted through encrypted connections supported by our e-commerce platform and payment providers.
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Transparent Charges Your order total is displayed during checkout before you complete your purchase.
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Customer Support Our customer service team is available to help with order and payment-related questions.
01 · PAYMENT METHODS

Accepted Payment Methods

The payment methods currently available for your order are displayed at checkout. Available options may vary depending on your location, currency, device, and the payment services supported by our checkout platform.

Please review the available payment options on the checkout page before completing your purchase.

Please note

Luvyora™ does not recommend sending payment information, card details, or passwords by email or through unsecured communication channels.

02 · PAYMENT AUTHORIZATION

Payment Authorization

When you place an order, your selected payment provider may authorize or process the transaction according to its own payment procedures.

Your order is not considered successfully placed until the checkout process has been completed and an order confirmation has been generated.

In some circumstances, a payment provider or card issuer may request additional verification before approving a transaction.

03 · SECURITY

Payment Security

Our store uses Shopify's e-commerce infrastructure and supported payment processing services to help provide a secure checkout experience.

Payment information submitted during checkout is transmitted through encrypted connections. Payment processing may be performed by independent payment service providers subject to their own security, privacy, and compliance requirements.

  • Checkout data is transmitted through encrypted connections.
  • Payment processing is handled through supported payment service providers.
  • We do not ask customers to send complete card details by email.
  • Access to order information is limited to legitimate business and customer-service purposes.
04 · PRICING & CURRENCY

Pricing & Currency

Product prices and the applicable order total are displayed during checkout before payment is completed.

Depending on your location and payment method, your bank or payment provider may apply currency conversion, foreign transaction, or other institution-specific charges. These charges are determined by your financial institution and are separate from charges made by Luvyora™.

05 · FAILED OR DECLINED PAYMENTS

Payment Problems

If your payment is declined or cannot be completed, first confirm that your billing information and payment details have been entered correctly.

Payment declined?

Your bank or payment provider may decline a transaction for security, authorization, balance, or verification reasons. Please contact the payment provider if you need information about the decline.

Charged but no order?

If you believe you were charged but did not receive an order confirmation, please contact Luvyora™ Customer Support with your name, email address, approximate transaction time, and relevant payment reference information.

06 · REFUNDS

Refunds & Payment Reversals

Approved refunds are returned to the original payment method used for the purchase whenever applicable.

Once a refund has been issued by us, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Return eligibility, refund processing, damaged products, incorrect items, and other after-sales matters are governed by our Return & Refund Policy .

07 · FRAUD PREVENTION

Order Verification

To protect customers and our business, certain orders may be subject to reasonable verification or fraud-prevention checks.

If additional information is reasonably required to verify an order, our customer support team may contact you using the contact details supplied during checkout.

We reserve the right to cancel or refund an order where a transaction cannot reasonably be verified or where there is evidence of unauthorized or fraudulent payment activity.

Luvyora™ Customer Support

Questions about your payment?

If you experience a checkout, payment, refund, or order-related issue, contact our customer service team and include your order number where available.

Customer Service Hours: 8:00 AM – 10:00 PM, Beijing Time (UTC+8)

Business Information

Luvyora™ is owned and operated by Guangzhou Luxi Technology Co., Ltd.

Room 308, Building D, No. 39 Ruihe Road, Huangpu District, Guangzhou City, Guangdong Province, China (Cluster Registration)

Customer Support: service@luvyora.com  ·  +86 189 8878 1616