Shipping Policy
Last updated: September 27, 2026
Shipping options and charges for your destination are shown during checkout before you pay. We take care when packing cups and other fragile drinkware for transit.
Order processing: Normally 1–3 business days after payment is confirmed.
Estimated delivery after dispatch: Typically 7–15 business days, depending on destination and carrier.
Delivery estimates
Processing and transit are separate stages. Business days exclude weekends and applicable public holidays. Delivery times are estimates rather than guaranteed dates. Customs processing, weather, carrier issues or an incomplete address can cause delays.
Shipping charges and import costs
Available shipping methods and their charges appear at checkout. Depending on the destination, customs duties or import taxes may apply. If they are not collected at checkout, the recipient may be responsible for charges assessed by local authorities.
Tracking and address details
When tracking is available, we email the tracking information after dispatch. Please enter your full delivery address and check it before paying. If you notice a mistake, contact us immediately with your order number. We will try to assist before dispatch, but cannot guarantee an address change after shipment.
Delivery problems
If tracking shows an unexpected delay, your parcel cannot be located or your item arrives damaged, email us at service@luvyora.com. For damage, include photographs of the item and its packaging and retain the packaging while we review the issue.
Store operator: Guangzhou Luxi Technology Co., Ltd., doing business as Luvyora™. Owner: Chen Mingyuan.
Business address: Room 308, Building D, No. 39 Ruihe Road, Huangpu District, Guangzhou City, China (cluster registration).
Email: service@luvyora.com · Phone: +86 189 8878 1616 · Hours: 8:00 AM–10:00 PM, Beijing time (UTC+8)