Frequently Asked Questions
Everything you need to know before and after ordering.
Where can I find product details?
Each product page lists the available images, description and specifications. Check the individual listing for its stated material, capacity, dimensions and care instructions; these may differ between products.
Is every cup microwave or dishwasher safe?
No single care rule applies to all materials or finishes. Follow the instructions on the specific product page and any care information supplied with your item. If a listing does not confirm microwave or dishwasher suitability, please ask us before using it that way.
When will my order ship?
Orders are normally processed within 1–3 business days after payment confirmation. Estimated delivery after dispatch is typically 7–15 business days, depending on destination and carrier. See our Shipping Policy.
How can I track my order?
When tracking is available, we send the details to the email address used at checkout after dispatch. Contact us with your order number if you need help.
My cup arrived damaged. What should I do?
Contact service@luvyora.com promptly with your order number and clear photos of the item, packaging and shipping label. Please keep the packaging while we review the issue.
Can I return an item?
Contact us within 30 days of delivery to request a return. The item must meet the conditions in our Return & Refund Policy. Please wait for instructions before mailing it.
Still need help? service@luvyora.com · +86 189 8878 1616 · 8:00 AM–10:00 PM, Beijing time (UTC+8).
Luvyora™ is owned and operated by Guangzhou Luxi Technology Co., Ltd. Owner: Chen Mingyuan. Business address: Room 308, Building D, No. 39 Ruihe Road, Huangpu District, Guangzhou City, China (cluster registration).